Contact Us
Who answers what
The casino operator is answerable for every decision made on your account — bonuses granted, bets settled, withdrawals processed. This website is answerable only for what it publishes: the accuracy of its reviews, the fairness of its comparisons, and the independence of its editorial line. If a dispute concerns a specific transaction or a policy decision, the operator is the party that must resolve it; this site has no power to alter account settings, reverse charges, or extend deadlines on your behalf.
In practice, that means the contact form here is the right place for questions about the site’s content, corrections to a review, or feedback on how a casino was assessed. Questions about your balance, your bonus terms, or a pending cashout belong with the casino’s own support channels.
Why the form stays private
No financial details, passwords, or scanned documents should ever be sent through this form. The form is a plain text channel for editorial correspondence; it is not encrypted for sensitive personal data, and it is not connected to any casino account system. A password shared here is a password stored in the wrong place, and a scanned ID sent here is a document sitting in an inbox that was never built to hold it.
If the casino’s verification process asks for proof of identity or address, that material goes directly through the casino’s own secure upload system — never through a third-party contact page. Treat this form as you would a public conversation: suitable for opinions, questions, and corrections, unsuitable for anything a stranger should not read.
Language and reading habits
The team reads and replies in English, and correspondence in English receives the fastest attention. New Zealand spelling and phrasing are understood without issue; plain, direct sentences work better than elaborate wording. A message written in another language may still be read, but the reply will come in English, and the turnaround will likely be slower.
For a query about a specific review, name the casino and the page in the first line. For a correction, quote the exact sentence you believe is wrong and state what the record should show. That saves a round of clarification and shortens the wait for a useful answer.
When the form is not the place
If gambling is causing difficulty, the contact form is the wrong destination. No editorial team can intervene in a gambling session, and a message sent here will not pause an account or trigger a self-exclusion. Those actions are handled through the casino’s own tools and through independent support services that specialise in gambling harm. The casino’s responsible-gambling page lists the self-exclusion and deposit-limit options available to you; the support organisations named there operate outside the casino and offer confidential advice at no cost.
Readers in distress should use those channels first, and use this form only if they also want to flag a concern about how the casino handled a situation. A note sent here about a gambling problem will be read with care, but it is not a substitute for the professional help those organisations provide.